INTERCULTURAL COMMUNICATION FOR BUSINESS PURPOSES - 2017/8

Module code: CMCM008

Module provider

School of Literature and Languages

Module Leader

JOHNSON RP Mr (Lit & Langs)

Number of Credits

15

ECT Credits

7.5

Framework

FHEQ Level 7

JACs code

P900

Module cap (Maximum number of students)

N/A

Module Availability

Semester 2

Overall student workload

Seminar Hours: 24

Assessment pattern

Assessment type Unit of assessment Weighting
Coursework INDIVIDUAL CRITICAL ESSAY (2000 WORDS) 70
Coursework GROUP PRESENTATION 30

Alternative Assessment

Individual presentation (30%)

Prerequisites / Co-requisites

None

Module overview

The module aims to develop students’ knowledge and understanding of theory and practice in the field of intercultural communication. It will present the theoretical frameworks that have been proposed for explaining and reconciling cultural differences in the multicultural workplace, and then focus on how (and to what extent) these frameworks can be used to facilitate successful interactions in international business environments. Students will be required to analyse intercultural interactions in real-life business settings through case studies, and will also reflect on how cultural awareness can be brought to different professional audiences through training activities such as simulations and presentations.

The assessment involves an individual critical essay on the theoretical frameworks and conceptual approaches to working with different levels of culture in the workplace, and a group presentation in which the students must demonstrate team working skills and cultural knowledge.

Module aims

Develop students' knowledge and understanding of the historical development of the field of intercultural communication and cross-cultural management, as well as new developments in the field

Develop students' appreciation of the challenges and complexities of dealing with culture in all its manifestations in international business settings

Develop the ability to critically analyse and apply theoretical frameworks

Develop the ability to appraise case studies, and suggest appropriate and effective ways of resolving any cross-cultural issues occurring

Encourage students to reflect on their own cultural backgrounds and personal orientations, and how these might be used and perceived in future professional activities

Learning outcomes

Attributes Developed
An appreciation of the effects of culture on individuals, teams and organisations in international business contexts
The ability to apply multiple frameworks for the analysis of intercultural communication in the multicultural workplace, and evaluate their effectiveness as well as their limitations
The capacity to develop their own strategies in intercultural business interaction based on knowledge and understanding of the dynamics of intercultural interaction
The ability to define and apply intercultural competence within the international or multicultural workplace and the confidence to deal with cultural issues in a positive way

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

Indicative content includes:


Defining culture and measuring its effects on international business
Culture’s impact on individuals, teams and organisations
How differences in communication style can lead to misunderstandings in the international workplace
An overview of cross-cultural management theory: from the 1950s to the 2000s
Taxonomies of cultural values (e.g. E.T. Hall, Hofstede, Trompenaars, Schwartz, Lewis)
Reconciling cultural dilemmas
Limitations of the values dimension approach and alternative approaches such as social constructivism
Cross-cultural training: the ins and outs
Working in multicultural teams
Face issues and dealing with conflict in the workplace
Intercultural competence for the global manager
Future directions of the field


 

Methods of Teaching / Learning

The learning and teaching strategy is designed to:

 


Develop students’ understanding of scholarship in intercultural communication and cross-cultural management
Stimulate a critical approach to using established frameworks within the field of cross-cultural management and raise awareness of strengths and limitations of these frameworks
Provide students with the opportunity to practice and develop professional research, presentation and consultancy skills


 

The learning and teaching methods include:

 

2 hour seminar x 11 weeks. In each session concepts, models and frameworks will be presented, discussed and applied. Case studies from a range of different sources and cultural contexts will be explored. Activities will be conducted at regular intervals to provide hands-on experiential learning opportunities and to maintain a practical orientation. Time will be allocated towards the middle of the semester to provide formative guidance to students on their individual assignment, and tutorials will be offered to each group to clarify expectations for the final presentations.

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate:


their development in understanding of intercultural communication issues affecting people working in international business and multicultural environments
their understanding of the range of ways that have been proposed to measure differences and cultural diversity in approaches to doing business across cultures
their development of presentation, research and analytic skills


 

Thus, the summative assessment for this module consists of:

 

Mid-Semester 2000-word critical essay (70%)

End of semester group presentations (30%)

Alternative assessment

 

The alternative assessment to the end of semester group presentation is an individual presentation

 

Formative assessment and feedback

 

Verbal feedback in class plus written and/or oral feedback on project work.

 

Formative ‘feed forward’ is provided through seminar discussions and tutor feedback in seminars, including one-to-one or group tutorials focusing on assignment planning.

Reading list

Reading list for INTERCULTURAL COMMUNICATION FOR BUSINESS PURPOSES : http://aspire.surrey.ac.uk/modules/cmcm008

Programmes this module appears in

Programme Semester Classification Qualifying conditions
Intercultural Communication with International Business MA 2 Compulsory A weighted aggregate mark of 50% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2017/8 academic year.