Module code: MANM098

Module provider

Surrey Business School

Module Leader


Number of Credits


ECT Credits



FHEQ Level 7

JACs code


Module cap (Maximum number of students)


Module Availability

Semester 1

Overall student workload

Independent Study Hours: 123

Lecture Hours: 33

Assessment pattern

Assessment type Unit of assessment Weighting

Alternative Assessment

In cases when it is not possible to re-assess the group assignment then an individual alternative assessment will be applied which is aligned with the objectives of the module.

Prerequisites / Co-requisites


Module overview

Operations management relates to the scoping, planning, directing and controlling of the facilities, processes and people required to transform resources into products and services.  The principles of operations management are used in every industry and every environment.  All organisations perform the functions of strategic planning, process design, supply chain management, forecasting and scheduling, work management, innovation and quality management.  The same skills are required whether operations managers are working in private manufacturing organisations, the public sector, service organisations or not for profit businesses.

Module aims

The aim of this module is to provide students with both a theoretical and practical understanding of how operations can be managed strategically in the light of external and internal conditions and requirements.  The module will systematically develop a framework for understanding operations management within the context of a firm's competitive strategy, specifically comparing and contrasting materials processing and customer processing operations.

Learning outcomes

Attributes Developed
Recognise the contribution that operations management plays as part of the management of businesses in all sectors. KP
Critically review the key issues facing operations managers KPT
Think both strategically and practically about operations management KCP
Recognise the importance of managing organisational resources, particularly human resources KCP
Differentiate between operations management and strategic operations management KCP
Use operations management techniques and apply group working and presentation skills PT
Explore future issues affecting strategy and operations KCP
Learn how to evaluate operations strategies CP

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

Indicative Content – Weekly 3 hour lectures over one Semester

Introduction to Operations Management

Winning Customers and Competing Effectively

Operations Processes and Life Cycles

Managing Supply Relationships

Capacity and Demand Management 

Operations Strategies  

Designing Jobs and Managing People

New Product and New Service Development

Quality Management and Continuous Improvement

Methods of Teaching / Learning

The teaching and learning strategy is designed to encourage a deep approach to learning with an emphasis on collaborative learning through the use of real world operations management examples and in-class problem solving.  The module will specifically exploit the conjunction of materials processing and customer processing operations in order to explore the issues that arise comparing these two environments.

The teaching and learning methods include traditional lectures supported by case study exercises and the use of the electronic voting system and video case studies in class.  The teaching and learning format is designed to give students the opportunity to understand operations management through the integration of theory and practical application.  Lectures will involve the explanation of theoretical concepts of operations management and SurreyLearn support will allow students to test and apply their understanding in a variety of contexts.

The module is delivered through a series of weekly three hour lectures including operations management video and case study examples and independent learning via SurreyLearn.  This is supported by a textbook written specifically for this subject.

Assessment Strategy

The summative assessment for this module consists of a group assignment, to compare, contrast and present information about the operations strategy of two different companies.  This seeks to allow students to research and critically evaluate information before presenting it to the rest of the class.  It is designed to ensure that students demonstrate knowledge of relevant theories of operations management and operations strategy, a practical understanding of how these theories are used in a variety of business contexts and the ability to critically identify how these are used to create competitive advantage.  The two hour written examination seeks to allow students to demonstrate their understanding of key operations management principles and their ability to show how these are applied in a real world business context.  

Formative assessment and feedback

Students will be given formative feedback in lectures via the use of the Electronic Voting System.  There will also be opportunities to ask questions in SurreyLearn throughout the module.  Students will receive specific verbal and written formative feedback following their group presentations before they submit their final written group report.

Reading list

Reading list for OPERATIONS MANAGEMENT : http://aspire.surrey.ac.uk/modules/manm098

Programmes this module appears in

Programme Semester Classification Qualifying conditions
Operations, Logistics and Supply Chain Management MSc 1 Compulsory A weighted aggregate mark of 50% is required to pass the module

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2017/8 academic year.