AVIATION MARKETING RESEARCH - 2017/8

Module code: MANM348

Module provider

Hospitality & Tourism Management

Module Leader

LEI Z Dr (Hosp & Tour)

Number of Credits

15

ECT Credits

15

Framework

FHEQ Level 7

JACs code

N853

Module cap (Maximum number of students)

N/A

Module Availability

Semester 2

Overall student workload

Lecture Hours: 39

Assessment pattern

Assessment type Unit of assessment Weighting
Coursework INDIVIDUAL ASSIGNMENT (2000 WORDS) 40%
Examination 2 HOUR CLOSED BOOK EXAM 60%

Alternative Assessment

Not applicable

Prerequisites / Co-requisites

None

Module overview

his module aims to provide students with both theoretical and practical understanding of how marketing research is designed, conducted and assessed. More specifically, this module offers the relevant framework for making the right decisions involved in marketing research in the air transport industry. The module is organized around the stages of a marketing research project (e.g. problem definition, design, data collection, data analysis, and documentation). Additionally, selected applied marketing research topics are covered in the module (e.g. brand research, customer satisfaction research and so forth.)

The course will be of particular value to students planning careers in air transport marketing research and marketing consulting. The course is designed for students with some background in basic marketing concepts.

Addressing different learning styles, the following teaching methods are applied in this course: Pre-readings, Lectures, Class Exercises, Class Discussions, Real World Cases, Individual Assignment, Exam.

Module aims

Gain knowledge of critical facets of marketing research theory and practice

Understand the need for managerial specialisms and the corresponding responsibilities of marketing research;

Obtain systematic knowledge of sequential stages of marketing research;

Understand the nature and techniques of aviation marketing research and typical approaches

Draw up a research proposal, apply research techniques in marketing practice

Learning outcomes

Attributes Developed
Understand the scope and character of marketing research. KCP
Understand designing aspects of marketing research KCPT
Discuss and evaluate different marketing research approaches and designs for the aviation industry KPT
Discuss and evaluate hot topics relating to aviation marketing research KPT

Attributes Developed

C - Cognitive/analytical

K - Subject knowledge

T - Transferable skills

P - Professional/Practical skills

Module content

Indicative content includes:


The nature, scope and role of marketing research
Marketing research process
Using and evaluating various research types
Using and evaluating various research methods
Sampling frames and sampling methods
Questionnaire design
Experimental designs
Consumer behaviour research
Customer satisfaction & loyalty research
Advertising & brand research
Product (innovation) research
Online & mobile research

Methods of Teaching / Learning

The learning and teaching methods include:

The core delivery method involves a combination of 2-hour lecture and 1-hour seminar.

Lectures will be held to introduce and discuss the module content.

Seminars will be held to apply these methods covered in lectures, and will be partially allocated to support students’ preparation for coursework and exam.

Q&A forums will be set up to facilitate the discussion of various topics (e.g. Individual Report, Exam, Discussions, Cases).

Assessment Strategy

The assessment strategy is designed to provide students with the opportunity to demonstrate


Understand and critically analyse various methods of marketing research,
Appreciate the importance of planning marketing research, decision quality and business performance, and
Gain some practical knowledge on how to design aviation marketing research projects.
Individual research report contributes to LO2 and LO3. Individual exam contributes to LO1-LO4.


Thus, the summative assessment for this module consists of: 


Individual report (2000 words)
Individual, closed-book exam (2 hours) 


A feedback sheet for each group report will be developed and applied in the marking process. The feedback sheet details the key criteria used, associated meanings, and mark allocation. 

Formative assessment and feedback

Formative assessment will be conducted in seminars where the students are asked to report their progress and share issues with the seminar tutor. Pre-exam feedback will be provided in form of examinable topics to facilitate students’ preparation for exam.

Reading list

Reading list for AVIATION MARKETING RESEARCH : http://aspire.surrey.ac.uk/modules/manm348

Please note that the information detailed within this record is accurate at the time of publishing and may be subject to change. This record contains information for the most up to date version of the programme / module for the 2017/8 academic year.